Talk about stealing the show: Laurie Guest (who was on "Cool Things Entrepreneurs Do" episode 68) was invited back to have a fun chat about business, customer service and entrepreneurship. She told Thom Singer she had a surprise for him, and was he willing to "play along".
As the show kicked off, Laurie took over the role of "Guest Host" (See that, Laurie Guest...Guest Host) and made Thom the interviewee for this episode. You have to tune in and see how she made him answer the questions he often asks others.
This is a fun and interesting show, and certainly something a little different.
Who is Laurie Guest?
Laurie Guest, CSP, began her training as a customer service expert at the tender age of nine. As a Midwest farmer’s daughter, she learned to master the art of customer engagement to sell more sweet corn than the competition. Of course, they didn’t call it superior customer service back then, but we all know the concept today. If your team needs assistance developing their skills, look no further. Laurie Guest has just what you need to get your pens moving, your brains challenged, and your people energized. Her approach to improving customer service and motivating teams has helped thousands of people in a variety of industries learn action steps that they put to immediate use. Furthermore, she customizes her entertaining, interactive programs to fit the unique needs of your event or group.
If you require a smart, skilled business woman with a proven track record in customer service training and over 20 years of experience in speaking on staff development for your next meeting, you have found her. When you hire Laurie Guest as your keynote speaker, be assured the program will be a perfect blend of humor and content, with a dash of sarcasm and unscripted audience interaction to boot. Previous clients agree that her best qualities are her relatable personality and relevant approach to customer service, team building, and communication.